Warranty & Delivery Method
Policy for Order Confirmation:
To ensure that you have the best possible shopping experience, our organization takes many measures to validate your order. Our firm policy mandates early delivery charges for purchases with higher values, ranging from 25% to 50% advance payment for Karachi and outside Karachi 100% payment advance along with delivery charges will be made by crucial customers, in order to prevent fraudulent transactions. This guarantees that our customers are real purchasers and that their orders have been validated. Some clients place a purchase but decide to cancel it after it has been delivered, which costs our business money. Prices for our products start at 299 PKR, while courier delivery costs start at 299 PKR.
We sincerely hope you can appreciate the need for advanced delivery fees on our part. Verifying our business reveals that we are one of the biggest online retailers of mobile spare parts. We sell about 5000 products and parts, and our helpline service will provide any clarifications that are required.
Please be aware that until you finish our verification process, your order won’t be verified.
Terms & Conditions for Out-of-Stock Products:
At Keep Fingers, we work hard to give our clients the greatest experience possible. We make a lot of effort to keep prices, product availability, and quality all stable. However, it might not always be able to manage things as anticipated due to the huge volume of everyday transactions. Despite our best efforts to refresh our product inventories, there may be instances when the items you order are out of stock.
here could be a number of causes for the item you ordered not being in stock, including:
- When, you placed your order, the item was already out of stock. When your order was confirmed, all items were in stock, however after your payment was processed, one or more items were out of stock.
- The item is available, but while shipping it falls short of our quality expectations.
There are two choices accessible to us in the event of a “Out-of-Stock” cancellation:
Alternative No. 1: We will send all of the items that are currently in stock to you first, followed by the items that are currently out of stock. For this service, there will not be any additional shipping fees.
Alternative No. 2: We will send out all of the in-stock items first and issue a refund by Online Banking, Jazzcash, or Easypaisa for any out-of-stock items.
We are aware that this could be inconvenient, and we sincerely regret any inconvenience this may have caused. We value your patience and will do all reasonable efforts to carry out your orders.
Shipment and Services
Shipment Arrangements overview:
At Keep Fingers, we work hard to fulfil your purchases as quickly and effectively as we can. To guarantee that your item arrives at your convenience as soon as possible, we provide a range of delivery choices and partners. Our delivery fees are determined by the package’s weight, (COD) value, and final destination.
Standard Delivery Period
Standard Delivery Get it in 2-4 working days:
- For locations inside Sindh, we provide overnight delivery through best Courier Service. 24 to 48 Hours.
- The location may affect the anticipated delivery time for other Pakistani cities. 2-5 days.
Delivery businesses are accountable for making deliveries on time, but delays might happen for reasons outside of their control, particularly in difficult-to-reach places. Self-pickup can be required if their services aren’t offered in your region, but the business should let you know about your options and offer support if you need it. The best course of action is to get in touch with the customer care division if you have any queries or issues about delivery or pickup.
Approximate Delivery Charges
Delivery charges can depend on both the weight and price of the product.
- The approximate delivery costs for products weighing less than 1 kilograms. 299
- The estimated delivery fees for items weighing more than 1 kg range from 300 to Rs. 500.
Elementary Warranty Information
- At Keep Fingers, we strive to completely satisfy all of our clients. The item must be unopened and in the same condition that you received it if there is any manufacturing defect with it, and you have two days to get it replaced. Additionally, it must be in its original packing.
- Please get in touch with our after-sales care staff and offer your order information to start a return. We’ll walk you through the return procedure and give you details on how to send the product back to us. Please be aware that the consumer will be responsible for paying the return shipping costs.
- We will examine the returned item once we get it and let you know whether your replacement has been shipped. We will start a dispatch to your address if the item qualifies for a replacement. It can take up to 6 business days for the replacement.
- Please be aware that some products, including perishables, fragile items, charging ports, and small mobile parts, are not eligible for replacement. Additionally, you might not be able to get a refund on things that are broken or aren’t in their original condition. If a return does not adhere to our policy standards, we reserve the right to reject it.
Note: We would like to make it clear that we are not liable for any orders placed by customers that turn out to be inaccurate. If a vendor agrees to accept a return of such an order, the business will deduct a handling fee of 20% of the net product cost. Please be aware that our terms and conditions apply to this deduction. Before placing their orders, clients should carefully review them to make sure that all the facts are exact and correct. Any questions or complaints can be directed to our customer service team, who is always here to help.
Warranty for Mobile LCD/LED Unit Panels
- The replacement of an LCD or LED touch panel is a complex process that calls for knowledge and experience. Please be aware that our guarantee does not cover any damage brought on by improper installation or usage.
Keep Fingers, such as Touch Digitizers, LCD Panel Units, Front Glass, etc., that are covered by our limited warranty. The warranty information for the product’s vendor is contained on this protection film, which also functions as a warranty label or sticker. Any item covered by tempered warranty film is ineligible for the Keep Fingers Warranty.
On-Screen Fingerprint Option:
There is no assurance or warranty that the fingerprint scanner will function because there are frequently problems with calibration or matching, even with original display panels that feature the with-Display Fingerprint Scanner option. Only reputable business providers have calibration tools available. As a result, please be aware that there is no warranty offered for the use of the fingerprint scanner.
OLED and Additional Master-Copy Display:
In OLED and other master-copy displays, the bezel size can be expanded. Even if they are not entirely original, these displays frequently have higher quality than those that are of lower quality. It should be noted, nevertheless, that the bulk of these displays have wider bezels. Therefore, when placing an order, please keep this in mind.
How to Test?
We advise that you attach the item to the motherboard of your phone without fully installing it and without removing any protective film in order to test the product’s operation. You can attach the item to the phone and use it for a few hours after you’ve determined that it’s functioning properly without removing the protection warranty film or applying any glue. You can take off the entire protection warranty film and use your phone normally once you’re satisfied with the performance of the product. Please be aware that using glue or removing the warranty protection indicates you have accepted the goods.
However, if the product does not function as intended in a rare instance, please get in touch with us within 24 hours to arrange for a replacement.
Please be aware that our warranty will not apply if
- Due to human error, the LCD display or touch panel gets damaged.
- Prior to conducting a functional test on the gadget, the screen is adhered or bonded to it.
- The screen gets wet.
- The warranty sticker or seal is removed.
Please turn the phone off before removing or replacing the LCD/LED unit panels to safeguard the screen. In addition, we want to make it clear that we are not liable for any orders placed by customers that turn out to be inaccurate. If a vendor agrees to take back such an order for return, the business will deduct a handling fee of 25% of the net product cost. The terms and circumstances that apply to this deduction should be noted.
Last but not least, we advise you to record a clear video before testing the LCD/LED unit panels to make sure there are no problems with the setup or operation of the item. Any questions or issues can be addressed by our customer service team at any time.
Assurance for Mobile Batteries
We import OEM-quality mobile batteries made with genuine cells, and they come with a limited warranty. Please keep in mind that if the battery is swollen or damaged, the warranty will be void.
The easiest way to assess the battery health is to disassemble the phone, remove the old battery, and replace it with the new battery given by us without the use of glue or double tape. The use of glue or double tape will void the warranty. Charge the battery to at least 50%, switch on the camera, flash the light, and record a video to test it. If the battery provides a backup of 2 to 3 hours, the battery is in good condition.
Calibration may be necessary for some new batteries. To calibrate the battery, totally discharge it twice or three times and then fully charge it. This will help with battery backup.
If the battery develops a defect, please contact the after-sales support team within 24-48 hours.
Warranty for Other Mobile Parts
Charging Port:
The website has been updated with all of the fresh new and QC certified mobile charging ports. Please check the variations before placing an order, as products in this category do not come with a warranty or guarantee. They have, however, been rigorously tested. If your phone supports fast charging, it is best to get the original charging port to assure fast charging functionality. The master copy charging ports are not equipped with a quick charging IC.
Additional Parts:
It appears that you are offering information regarding various mobile phone parts and their warranties. Back Camera Glass, Back Panel Glass, Camera Module, Connectors, Flex Cable, Full Body Housing, Speaker, Replacement Touch Glass, S-Pen, Side Keys Button, and Sim Tray, according to your statement, do not come with a warranty, but they are brand new and have undergone extensive quality control testing.
If the company delivers the incorrect goods, customers can contact the after-sales team within 24-48 hours to have the product replaced. However, you must submit the incorrect product to our corporate address, and we will exchange the product and send it back to your location through courier.
Mobile Accessories &Smart Watch Warranty
Welcome, and thanks for shopping with us for your Mobile Accessories and smartwatches. We take pride in offering our customers high-quality, brand-new, sealed-packed products that have undergone rigorous quality control testing by the manufacturer.
Please keep in mind that once you have unboxed the device, the manufacturer’s warranty will no longer be valid. We also urge that you carefully read the user manual and follow the instructions provided to avoid any damage or malfunction to your goods.
If you have any queries or issues, please do not hesitate to contact our customer service team. We are always ready to assist you!
